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Beginner

CUE not able to ping / do much really for networking! UC540

I am trying to setup voicemail to email notifications and it hasn't been working. Some have thought it was the firewall at the edge of the network but I didn't see any reason why this would be blocked. 

 

I connected to the CUE via the CLI (service-module in0/0 session) and I tried to ping to google... no dice, couldn't resolve the address.. 

 

Okay so maybe it's DNS then. Set the DNS server via the ip name-server 8.8.8.8 and it gave me a warning saying that "Couldn't reach 8.8.8.8 using DNS". Okay, so maybe it is the firewall.. I try to ping the firewall from the CUE... nope. Try to ping a computer from the CUE... nope. The only thing I can ping is the router side of the UC540 at 10.1.10.2. 

 

The router side has no troubles getting to any of the addresses listed above. It can resolve an IP address and ping without troubles.

 

So this leads me to believe there is an issue between the CUE and the router. The show ip route on the CUE seems normal to me... show all packets go to the 10.1.10.2 address, looks the same as other UC540 implementations that are having no issues at least. 

 

Thoughts?

Everyone's tags (1)
3 REPLIES 3
Highlighted

Hi, do you've a default route

Hi,

 

do you've a default route in the router?

 

interface Integrated-Service-Engine0/0

 service-module ip default-gateway <IP>

 

Can you post your complete configuration?

 

Chris
 

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Highlighted
Beginner

Below is the sanitized config

Below is the sanitized config. I've also removed some telephony stuff that really isn't part of the issue.

 

The network is very simple. We have a simple Comcast modem as the "router" (which I hate) and the UC540 is connected to it via one of it's ports. No NAT happening on the UC540, just connected to the local network. The Comcast modem has a static route setup on it to the CUE via the UC540's BVI1 IP address. I can access the CUE via 10.3.10.1 on a computer that is in the network fine. From the computer that can access the CUE server's web GUI I can also ping (obviously). The odd thing is that I cannot ping the computer from the service-module interface, it's like a one way issue. I can from the router's though. The service-module can ping the Comcast modem but not the computer on the LAN or anything outside of the network. Thought it might be something to do with the ACLs but I can't see what would be blocking in one direction. I am planning on doing a packet capture on the computer to see if the pings from the service module are getting there but just being blocked at the UC540 for some reason. Anyway, below is the config. Let me know if you see anything!

 

Thanks!!


ip cef
!
!
ip dhcp relay information trust-all
ip dhcp excluded-address 10.11.11.1 10.11.11.10
ip dhcp excluded-address 10.10.10.1 10.10.10.10
!
ip dhcp pool phone
 network 10.11.11.0 255.255.255.0
 default-router 10.11.11.1
 option 150 ip 10.11.11.1
!
!
!
ip name-server 208.67.222.222
ip name-server 208.67.220.220
ip inspect WAAS flush-timeout 10
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW h323
ip inspect name SDM_LOW https
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW imap
ip inspect name SDM_LOW pop3
ip inspect name SDM_LOW netshow
ip inspect name SDM_LOW rcmd
ip inspect name SDM_LOW realaudio
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW esmtp
ip inspect name SDM_LOW sqlnet
ip inspect name SDM_LOW streamworks
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp
ip inspect name SDM_LOW udp router-traffic
ip inspect name SDM_LOW vdolive
no ipv6 cef
!
multilink bundle-name authenticated
!
!
stcapp ccm-group 1
stcapp
!
stcapp supplementary-services
 port 0/0/0
  fallback-dn 110
!
!
!
!
trunk group ALL_FXO
 max-retry 5
 voice-class cause-code 1
 hunt-scheme sequential
!
!
trunk group FXObackup
 max-retry 5
 voice-class cause-code 1
 hunt-scheme sequential
!
!
voice call send-alert
voice rtp send-recv
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 supplementary-service h450.12
 sip
  no update-callerid
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!
voice class custom-cptone CCAjointone
 dualtone conference
  frequency 600 900
  cadence 300 150 300 100 300 50
!
voice class custom-cptone CCAleavetone
 dualtone conference
  frequency 400 800
  cadence 400 50 200 50 200 50
!
!
voice class cause-code 1
 no-circuit
!
!
!

!
voice-card 0
 dspfarm
 dsp services dspfarm
!
fax interface-type fax-mail
!
!
license udi pid UC520W-8U-4FXO-K9 sn 
archive
 log config
  logging enable
  logging size 600
  hidekeys
username service privilege 15 secret 4 
!
!
ip tftp source-interface Loopback0
!
!
!
bridge irb
!
!
!
!
interface Loopback0
 description $FW_INSIDE$
 ip address 10.3.10.2 255.255.255.252
 ip nat inside
 ip virtual-reassembly in
!
interface FastEthernet0/0
 description $FW_OUTSIDE$
 ip address dhcp
 ip nat outside
 ip inspect SDM_LOW out
 ip virtual-reassembly in
 load-interval 30
 duplex auto
 speed auto
!
interface Integrated-Service-Engine0/0
 description cue is initialized with default IMAP group
 ip unnumbered Loopback0
 ip nat inside
 ip virtual-reassembly in
 service-module ip address 10.3.10.1 255.255.255.252
 service-module ip default-gateway 10.3.10.2
!
interface FastEthernet0/1/0
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/1
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/2
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/3
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/4
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/5
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/6
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/7
 switchport voice vlan 100
 no ip address
 macro description cisco-phone
 spanning-tree portfast
!
interface FastEthernet0/1/8
 switchport mode trunk
 switchport voice vlan 100
 no ip address
 macro description cisco-switch
!
interface Dot11Radio0/5/0
 no ip address
 !
 ssid voice
 !
 speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
 station-role root
 antenna receive right
 antenna transmit right
!
interface Dot11Radio0/5/0.1
 encapsulation dot1Q 1 native
 bridge-group 1
 bridge-group 1 subscriber-loop-control
 bridge-group 1 spanning-disabled
 bridge-group 1 block-unknown-source
 no bridge-group 1 source-learning
 no bridge-group 1 unicast-flooding
!
interface Dot11Radio0/5/0.100
 encapsulation dot1Q 100
 bridge-group 100
 bridge-group 100 subscriber-loop-control
 bridge-group 100 spanning-disabled
 bridge-group 100 block-unknown-source
 no bridge-group 100 source-learning
 no bridge-group 100 unicast-flooding
!
interface Vlan1
 no ip address
 bridge-group 1
 bridge-group 1 spanning-disabled
!
interface Vlan20
 no ip address
 bridge-group 20
!
interface Vlan100
 no ip address
 bridge-group 100
 bridge-group 100 spanning-disabled
!
interface BVI1
 description $FW_INSIDE$
 ip address 10.11.12.254 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
!
interface BVI20
 no ip address
!
interface BVI100
 description $FW_INSIDE$
 ip address 10.11.11.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
!
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
!
ip dns server
ip route 0.0.0.0 0.0.0.0 10.11.12.1 permanent
ip route 10.3.10.1 255.255.255.255 Integrated-Service-Engine0/0
!
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 10.3.1.0 0.0.0.255
access-list 1 permit 192.168.10.0 0.0.0.255
access-list 1 permit 10.3.10.0 0.0.0.3
access-list 100 remark auto generated by SDM firewall configuration
access-list 100 remark SDM_ACL Category=1
access-list 100 deny   ip 192.168.10.0 0.0.0.255 any
access-list 100 deny   ip host 255.255.255.255 any
access-list 100 deny   ip 127.0.0.0 0.255.255.255 any
access-list 100 permit ip any any
access-list 101 remark auto generated by SDM firewall configuration
access-list 101 remark SDM_ACL Category=1
access-list 101 permit tcp 10.3.1.0 0.0.0.255 eq 2000 any
access-list 101 permit udp 10.3.1.0 0.0.0.255 eq 2000 any
access-list 101 deny   ip 192.168.10.0 0.0.0.255 any
access-list 101 deny   ip 10.3.1.0 0.0.0.255 any
access-list 101 deny   ip host 255.255.255.255 any
access-list 101 deny   ip 127.0.0.0 0.255.255.255 any
access-list 101 permit ip any any
access-list 102 remark auto generated by SDM firewall configuration
access-list 102 remark SDM_ACL Category=1
access-list 102 deny   ip 10.3.10.0 0.0.0.3 any
access-list 102 deny   ip 10.3.1.0 0.0.0.255 any
access-list 102 deny   ip host 255.255.255.255 any
access-list 102 deny   ip 127.0.0.0 0.255.255.255 any
access-list 102 permit ip any any
access-list 103 remark auto generated by SDM firewall configuration
access-list 103 remark SDM_ACL Category=1
access-list 103 permit tcp 10.3.10.0 0.0.0.3 any eq 2000
access-list 103 permit udp 10.3.10.0 0.0.0.3 any eq 2000
access-list 103 permit udp any 10.3.10.0 0.0.0.3 range 16384 32767
access-list 103 permit udp 10.3.10.0 0.0.0.3 range 16384 32767 any
access-list 103 deny   ip 192.168.10.0 0.0.0.255 any
access-list 103 deny   ip host 255.255.255.255 any
access-list 103 deny   ip 127.0.0.0 0.255.255.255 any
access-list 103 permit ip any any
access-list 104 remark auto generated by SDM firewall configuration
access-list 104 remark SDM_ACL Category=1
access-list 104 deny   ip 10.3.10.0 0.0.0.3 any
access-list 104 deny   ip 192.168.10.0 0.0.0.255 any
access-list 104 deny   ip 10.3.1.0 0.0.0.255 any
access-list 104 permit udp any eq bootps any eq bootpc
access-list 104 permit icmp any any echo-reply
access-list 104 permit icmp any any time-exceeded
access-list 104 permit icmp any any unreachable
!
!
!
control-plane
!
bridge 1 route ip
bridge 20 protocol ieee
bridge 20 route ip
bridge 100 route ip
!
voice-port 0/0/0
 timeouts ringing infinity
 station-id name FAX
 station-id number 110
 caller-id enable
!
voice-port 0/0/1
 timeouts ringing infinity
 caller-id enable
!
voice-port 0/0/2
 timeouts ringing infinity
 caller-id enable
!
voice-port 0/0/3
 timeouts ringing infinity
 caller-id enable
!
voice-port 0/1/0
 trunk-group ALL_FXO 64
 translation-profile incoming INCOMING_CallerID_PROFILE
 connection plar 511
 description Configured by CCA 4 FXO-0/1/0-Custom-OP
 caller-id enable
!
voice-port 0/1/1
 trunk-group FXObackup 64
 translation-profile incoming INCOMING_CallerID_PROFILE
 connection plar opx 511
 description Configured by CCA 4 FXO-0/1/1-Custom-OP
 caller-id enable
!
voice-port 0/1/2
 trunk-group FXObackup 63
 translation-profile incoming INCOMING_CallerID_PROFILE
 connection plar opx 511
 description Configured by CCA 4 FXO-0/1/2-Custom-OP
 caller-id enable
!
voice-port 0/1/3
 translation-profile incoming INCOMING_CallerID_PROFILE
 connection plar 110
 description 970-855-0926 FAX
 caller-id enable
!
voice-port 0/4/0
 auto-cut-through
 signal immediate
 input gain auto-control -15
 description Music On Hold Port
!
sccp local Loopback0
sccp ccm 10.11.11.1 identifier 1 version 4.0
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1
 associate profile 1 register confprof1
!
dspfarm profile 1 conference
 description DO NOT MODIFY, active CCA conference profile - CCA2.0 codec711
 codec g711alaw
 codec g711ulaw
 maximum conference-participants 32
 maximum sessions 2
 conference-join custom-cptone CCAjointone
 conference-leave custom-cptone CCAleavetone
 associate application SCCP
!

!
dial-peer voice 2000 voip
 description ** cue voicemail pilot number **
 translation-profile outgoing XFER_TO_VM_PROFILE
 destination-pattern 100
 b2bua
 session protocol sipv2
 session target ipv4:10.3.10.1
 voice-class sip outbound-proxy ipv4:10.3.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad

!
dial-peer voice 2012 voip
 description ** cue prompt manager number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 201
 b2bua
 session protocol sipv2
 session target ipv4:10.3.10.1
 voice-class sip outbound-proxy ipv4:10.3.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad

!
dial-peer voice 2002 voip
 description ** cue auto attendant number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 202
 b2bua
 session protocol sipv2
 session target ipv4:10.3.10.1
 voice-class sip outbound-proxy ipv4:10.3.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2001 voip
 description ** cue auto attendant number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 200
 b2bua
 session protocol sipv2
 session target ipv4:10.3.10.1
 voice-class sip outbound-proxy ipv4:10.3.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 2003 voip
 description ** AA directory menu  **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 203
 b2bua
 session protocol sipv2
 session target ipv4:10.3.10.1
 voice-class sip outbound-proxy ipv4:10.3.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 10 pots
 translation-profile incoming ADD9
 incoming called-number .
!
!
telephony-service
 sdspfarm conference mute-on 111 mute-off 222
 sdspfarm units 5
 sdspfarm tag 1 confprof1
 conference hardware
 video
 fxo hook-flash
 max-ephones 14
 max-dn 56
 ip source-address 10.11.11.1 port 2000
 auto assign 1 to 1 type bri
 calling-number initiator
 service phone videoCapability 1
 service phone ehookenable 1
 service dnis overlay
 service dnis dir-lookup
 service dss
 timeouts interdigit 5
 system message Creative Floors
 url services http://10.3.10.1/voiceview/comon/login.do
 load 7921 CP7921G-1.4.1SR1
 load 7970 SCCP70.9-1-1SR1S
 load 7971 SCCP70.9-1-1SR1S
 load 521G-524G cp524g-8-1-17
 time-zone 6
 keepalive 30 auxiliary 4
 voicemail 100
 max-conferences 8 gain -6
 call-forward pattern .T
 call-forward system redirecting-expanded
 moh flash:/media/music-on-hold.au
 multicast moh 239.10.16.16 port 2000
 web admin system name cisco secret 5 $1$bEfO$4Y0UxWdZ7jJxepFkR5CmF.
 dn-webedit
 time-webedit
 transfer-system full-consult dss
 transfer-pattern 9.T
 transfer-pattern .T
 transfer-pattern 6... blind
 secondary-dialtone 9
 night-service day Sun 17:00 09:00
 night-service day Mon 17:00 09:00
 night-service day Tue 17:00 09:00
 night-service day Wed 17:00 09:00
 night-service day Thu 17:00 09:00
 night-service day Fri 17:00 09:00
 night-service day Sat 17:00 09:00
 night-service date Sep 2 00:00 23:59
 night-service date Nov 28 00:00 23:59
 night-service date Dec 25 00:00 23:59
 fac standard
 create cnf-files version-stamp 7960 Jun 13 2014 06:28:31
!
!
ephone-template  15
 url services 1 http://10.3.10.1/voiceview/common/login.do VoiceviewExpress
 softkeys remote-in-use  Newcall
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
 softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
 softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn ConfList RmLstC Acct Park Select Join
 button-layout 7931 2
!
!
ephone-template  16
 url services 1 http://10.3.10.1/voiceview/common/login.do VoiceviewExpress
 softkeys remote-in-use  Newcall
 softkeys idle  Redial Dnd Newcall Cfwdall Pickup Gpickup Login
 softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
 softkeys connected  Park Endcall Trnsfer TrnsfVM Confrn ConfList RmLstC Acct Select Join
!
!
ephone-template  17
 url services 1 http://10.3.10.1/voiceview/common/login.do VoiceviewExpress
 softkeys remote-in-use  CBarge Newcall
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
 softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
 softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn ConfList RmLstC Acct Park Select Join
!
!
ephone-template  18
 url services 1 http://10.3.10.1/voiceview/common/login.do VoiceviewExpress
 softkeys remote-in-use  CBarge Newcall
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
 softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
 softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn ConfList RmLstC Acct Park Select Join
 button-layout 7931 2
!
!
line con 0
 no modem enable
line aux 0
line 2
 no activation-character
 no exec
 transport preferred none
 transport input all
line vty 0 4
 login authentication local
 transport preferred telnet
 transport input telnet ssh
 transport output telnet ssh
line vty 5 15
 login authentication local
 transport preferred telnet
 transport input telnet ssh
 transport output telnet ssh
line vty 16 100
 transport preferred none
 transport input all
!
ntp master
end

 

Highlighted
Beginner

Re: CUE not able to ping / do much really for networking! UC540

Hello,

 

I have the same problem with my cisco cme and ISM module from ISM I can only ping the CME IP 

The CUE is not pingable other from the CME IP 

Did you figure out the solution for this?

Everyone's tags (2)