Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
I have a customer who has a uc520 in stalled, In the past when a call came in it would beep in their ear and was quite distracting. In the latest release of CCA, they included the option to not beep in the ear and just flash the lights on the phone. I had the customer configure that and it worked with the following exception. Now when a second call comes in on a line, where the beep would have been, they get dead air where the called party can not hear. It is as if the beep is still there but you just can't hear it.
Not sure if I am understanding you right there, but instead of hearing the beep, are you saying that it actually interrupts the call and gives a period of silence in replacement to the beep and you can not hear the other party during this period? I.E it is actually interrupting the call-in-progress?
I hope I am wrong as this would be a fundamentally flawed workaround they have implemented.
Also please check the system on the CLI and see if the latest CCA actually inserts the "no-callwaiting beep" command or if they have used some other method, this issue has me intrigued.
**When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
I have seen this happen on all SPA phones. I went through this issue last year and tried every single thing. Tried everything, including different firmware. However, this is not an issue on the 7900 series phones. That is why I positively not recommend a receptionist having a SPA phone.
no-callwaiting beep or ring, makes no difference. On SPA phones, the audio just gets chopped for a second or two.
Yes that is exactly what I am saying. It interrupts the call in progress and gives a period of silence. Conversations can not be heard during this time. I will check to see if the gui inserted the no-call-waiting-beep command in the config.
Also, take a look at the other comments here..Looks like someone else has seen it too.
A consumer router may support a virtual private network (VPN) connection, but that's a far cry from the network and security capabilities that a business-class router can provide. All it takes is some IT talent and know-how to set one up. You're hear...
Cisco RV340 Series Secure Router
Security License Features and Performance
Today, secure networking is imperative for every business, even the smallest one. The RV340 series security routers provides business users with advanced connectivity and...
Recorded Live at SpiceWorld 2018!With the increasing complexity of technology lengthy configurations, dealing with multiple vendors, constant updates and maintenance –it can feel like you are navigating an unruly IT jungle. Join Cisco's Amy Blanchard as s...
Small Business Networking Products
Network and Smart Storage
FindIT Network Management
Voice and Conferencing
ATAs, Gateways,and Accessories
This document is attempt to recreate content of original document created by famous @Patrick Born. Cisco has considered to destroy such valuable document for an unknown reason.In order to capture debug and syslog messages from your SPA1x2 and SPA232D phon...