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Dialable Intercom not providing alert tone UC500 with SPA504 phones

Contracts
Beginner
Beginner

We have 3 sites - 2 with UC540s and 1 with a UC560.   The dialable intercom provides the alert tone if you intercom to another phone off of the same router, but fails to provide the alert tone when you intercom to a phone on the different router.

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