DialByName

[stfullerton]

We have a UC520 and we are trying to get dialbyname to work in our main AA.

When I go to our AA script in CUE, there is a field for BusinessHoursOptionPound and that is where we would put whatever goes for the DialByName.

How do we set this up?

Thanks,

Sean

[Skyler Spence]

Are you using CCA 2.0 to configure your system?  There should be a Dial By Name option in the AA configuration screen that you can assign to a button.  This option will allow users to be contacted by their name that is configured on the users screen.