Displayed external phone numbers

[Peter Schlagkamp]

We have a UC540 installed at the customer site and using SPA525 as phones.
When receiving an external call the number is displayed in the following way 00005251354780. When using the redialing function it comes to error due to that redialing isn't possible. How can we setup the system so that redialing is enabled.
We have to get rid of the first 2 leading zeros. How can we do that.
One zero is used to get the external line and the other to define the area code so the total number should look like 005251354780 or even including the country code then it should come up as 00495251354780. How can that be achieved?

Peter

Sent from Cisco Technical Support iPad App

[johschaf]

Hello Peter,

It issue is probably related to a translation rule on the incoming dial-peer.

If you are using CCA you can adjust the inbound translation rules via: Configure -> Dial Plan -> Call-Back Rules.

If you have a CLI config, please post the following:

incoming dial-peer

translation profile associated with incoming dial-peer

translation rules associated with the translation profile

Thanks,

-john

[Peter Schlagkamp]

I hope this is what you mean

!

voice translation-rule 1

rule 5 /^184020/ /21/

rule 9 /^18402/ //

!

voice translation-rule 10

rule 1 /\(^.+\)/ /00\1/ type national national

rule 2 /\(^.+\)/ /000\1/ type international international

rule 3 /\(^.+\)/ /00\1/ type any subscriber

!

voice translation-rule 50

rule 1 /^10/ /004952511840210/

rule 2 /^[123]./ /184020/

!

[johschaf]

Hello,

That was most of the information, but not quite all. All of the dial-peers you shared are shutdown. What type of PSTN connectivity are you using? BRI or FXO?

If you are using BRI, you are missing the translation profile itself.

Your incoming BRI dial-peers have the following translation profile(the numbers referenced might be different in your config):

translation-profile incoming BRI0-OP_Called_5

translate calling 3265

translate called 1

I'd like for you to recreate the issue while running some debugs to see what we receive from your provider. Could you run one of the following debugs depending on PSTN trunk type?

BRI

debug voice ccapi inout

debug isdn q931

FXO

debug voice ccapi inout

debug vpm signal

Then post the output of those debug commands here.

Thanks,

-john

[Peter Schlagkamp]

I delet this post because it there in was no error

[johschaf]

Hello,

I see that you are using translation rule 3265 on translation-profile BRI0-OP_Called_5, but I don't see that rule in another of the other posts. Does that rule exist in the config? Are you using BRI for you PSTN trunks? If so, can you setup the following debugs and recreate the issue:

debug voice ccapi inout

debug isdn q931

Then post the output of those debug commands here.

Thanks,

-john

[Peter Schlagkamp]

do i have to put in the call back rules

in the calling number field 00

and in the

prefix to add field ""

is it like search and replace?

[johschaf]

Hello,

Are you using a call back rule? The translation can be configured to search and replace all matches, or search and replace first match.

Thanks,

-john

[Peter Schlagkamp]

Hi you find atteched the debug lo file.

I think you are searching this lines

271838: Jan 30 21:20:36.714: //264505/4AE9BD228A06/CCAPI/ccCheckClipClir:

   In: Calling Number=000016092385748(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed)

271839: Jan 30 21:20:36.714: //264505/4AE9BD228A06/CCAPI/ccCheckClipClir:

   Out: Calling Number=000016092385748(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed)

I do not using a call back rule.

My problem is I have tooked the system from someone else and I do not have the knowlege I also looking for an course for the uc systems.

[johschaf]

Hello,

It doens't appear from the debug that we caught the entire call. I only see the call hitting a virtual dial-peer.

I see that you are using translation rule 3265 on translation-profile BRI0-OP_Called_5, but I don't see that rule in another of the other posts. Does that rule exist in the config? If so, can you post the 3265 rule? Are you using BRI for you PSTN trunks?

Thanks,

-john

[Peter Schlagkamp]

sorry for the question but where can I see it?

[johschaf]

Hello,

It should be in the running configuration.

Thanks,

-john

[Peter Schlagkamp]

this is the other configuration wher bri or pstn is in the rest of it is in top of this post.

dial-peer voice 63 pots

trunkgroup ALL_BRI

corlist outgoing call-international

description ** outgoing dial peer **

translation-profile outgoing PSTN_OUT

preference 4

shutdown

destination-pattern 0T

forward-digits all

no sip-register

!

!

telephony-service

video

fxo hook-flash

max-ephones 40

max-dn 300

ip source-address 10.1.1.1 port 2000

max-redirect 20

auto assign 1 to 1 type bri

[Peter Schlagkamp]

Hi

this ist the profile 3265

!

voice translation-profile BRI0-OP_Called_5

translate calling 3265

translate called 5

!

there is no rule

[johschaf]

Hello,

That is the profile that references the rule. I need to see the actual rule. You should have something like this in the configuration:

voice translation rule 3265

rule 1

rule 15

Thanks,

-john