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Summarize the background because it is a bit long:
DoA, temporary replacement, installation of new UC (updated with SW 8.2.0 & Italian locale pkg)!
Now, I am with a phone out of six (same model) with the soft buttons in English, even after several boot... why .
Ok, the same devices have worked some days to extreme necessity with other software / hardware UC... but why, after boot, only 5 have gone to Italian??? What can I do on the sixth 7942 to forget the texts in English & force the download of the correct language locale????
Now I have reconstructed what happened ... eyesight problems ... I had preloaded 8 users on the new device, and the first boot that phone did not register because I mistook a B for an 8 on its MAC!!!
Everything from CCA .... I entered and I changed the number in the MAC, but maybe I should do some manual operations like the one from you (even if from CLI). Makes me think that this is a bug in the CCA (not replace / rename the CNF file if someone changes the MAC).
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This document is attempt to recreate content of original document created by famous @Patrick Born. Cisco has considered to destroy such valuable document for an unknown reason.In order to capture debug and syslog messages from your SPA1x2 and SPA232D phon...