External call forwarding

[mazarian]

Hello all.  I am setting up the UC320W and I need to be able to forward our calls using our phone provider's call forwarding.  Before the UC320, we would dial *72 and the phone number that we wanted all our calls forwarded to.  When I try to do it on the UC320, it won't allow me to do it.  We have 4 POTS lines connected to the system and no SIP trunks.

Any ideas?

Thanks in advance for your help.

[rbordner]

Michael,

Dialing PSTN feature codes is currently not supported on the UC320W.

I would suggest connecting a splitter on the pstn phone line with one connection to the UC320W and connect the other  to an analog phone.    Use the analog phone to dial the *72 as needed to forward calls.

Regards,

Randy

[Christopher Edgeworth]

Hi Michael,

What firmware version are you running?  How exactly are you trying to dial the *72?  Are you using a Shared FXO line or PBX style dialing (9 *72.... )  The FXO dial plan allows you to dial a 2 digit star code.  Once connected then you will be able to dial the rest of the address.  If you are trying to set up a speed dial to *72 xxx xxx xxxx  it won't work.

Chris

[jamesbruce]

Ran across this post, and I have the same issue as original poster. Has someone verified if *72 call forward will work with the UC320W or not? I am looking at doing this to call forward to a cell phone and have the forwarded c all display the originating caller-id.  My customer has 8 FXO lines with a SBCS Gateway .

Thaks!

[Christopher Edgeworth]

Hi James,

Are you configured for Shared FXO or PBX style dialing with 9 + address?  If you are using shared FXO and go offhook FIRST, then dial *72 it should work.  If you are dialing with PBX style, go offhook, dial 9 and get secondary dialtone, then dail *72.

Chris

[jamesbruce]

Thank you Chris for the reply.  We will be using PBX dialing with dialing 9 to get an outside line.  Do you happen to know or can you verify if this will call forward the originating caller-id to the forwarded phone?

[Christopher Edgeworth]

Hi James,

All this is doing is allowing you to send the star (*72) code to your FXO provider.  The call forwarding is handled by the FXO provider and follows the behavior outlined by the provider. 

Chris

[jamesbruce]

Great, thanks Chris, just wanted the verifiaction, thanks for your help!