If we want to add a CD player, etc... to provide MOH. What do we need to change/set in the UC for the external sound to be heard on hold?
I understand that an external source needs to be plugged into the port on the UC and actively playing.
Thank you, Paul
Solved! Go to Solution.
Marcos, thank you. It looks as though I already have the correct options chosen.
This should work once the external CD player is installed.
When Enable external music on hold port is checked, music on hold for internal calls is automatically enabled and cannot be disabled. If an audio file is selected and the external music-on-hold port is also enabled, the music input from the external port takes precedence. The selected audio file serves as a backup music source if the external source fails or is not available.
How can I lower the volume?
I tried putting:
no input gain control
and I also tried:
input gain auto-control -25 (Maximum)
On one UC540 it works fine on a UC560 it does not seem to respond (Both UC540 and UC560 are same firmware 8.0.2)
Did you ever find a solution to the UC560 not playing external MoH? I have a box with 8.0.2 loaded and external MoH is not working. When you check the box for external MoH in CCA, it does not keep the checkmark in the box after exiting. When you go back into it, the checkmark is gone.