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Beginner

Failed to import Jabber users by using BE3000_install_8_6_4 spreadsheet

Hi 

I'm trying to add about 50 x Cisco Jabber phones  by using Cisco BE3000-utilss_8_6_4.xml which I used adding Cisco 8941 phones on BE3K. On "phone" tab of the spreadsheet,  I put in the following information for one of the Jabber client users :

Device name: test

Description:  test

Phone Type : Cisco Unified Services Client

Extension: 600

Then on BE3K, I go to Users/Phones->Phones->import Users/Phones, select the "Cisco BE3000-utilss_8_6_4.xml" file ,  a error message windows prompted up with "0 users and 0 phones were successfully inserted".   I also tried change the  "Device name" to "Phone name" in  Cisco BE3000-utilss_8_6_4.xml but also failed.  I have no problem to manually add a jabber phone but I don't want to repeat this 50 times

Anyone managed to import Jabber phones by using Cisco BE3000-utilss_8_6_4.xml ?

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Cisco Employee

Failed to import Jabber users by using BE3000_install_8_6_4 spre

hi,

please try with the following inputs

Device name: test

Description:  test

Phone Type : Cisco Unified Client Services Framework

Extension: 600

View solution in original post

5 REPLIES 5
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Cisco Employee

Failed to import Jabber users by using BE3000_install_8_6_4 spre

hi,

please try with the following inputs

Device name: test

Description:  test

Phone Type : Cisco Unified Client Services Framework

Extension: 600

View solution in original post

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Beginner

Failed to import Jabber users by using BE3000_install_8_6_4 spre

Thanks, Kan.    I also worked it out by exporting BE3K configure to USB flash Drive.  And found this odd phone type "Cisco Unified Client Services Framework"  from phone.csv file.

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Beginner

Re: Failed to import Jabber users by using BE3000_install_8_6_4

Can yout let me know where did you find this information  ?  I spent more than one hour yesterday going throught  all BE3K documents I have but couldn't find the answer anywhere. From the phone type drop down list  in  BE3000_install_8_6_4 spreadsheet.xml, I can only see "Cisco Unified Services Client" instead of "Cisco Unified Client Services Framework". 

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Beginner

Re: Failed to import Jabber users by using BE3000_install_8_6_4

Just one hour

I dont believe that there is ANY documentation for the spreadhseet - big oversight considering it is basically 'Step one'

I also found that it doesnt allow you to import the 'Called number' for each line number - ie they are all blank and will default to the PRI default prime number...

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Beginner

Re: Failed to import Jabber users by using BE3000_install_8_6_4

One hour doesn't sound a lot.  But when Cisco  advertised that the whole deployment of BE3K only takes 2 hours , that means a lot , correct ?