GDM without blast group?

[Roman Rodichev]

Is there any way to create a GDM (General Delivery Mailbox) in CCA that several users could have access to without ever ringing the phones?

I have an auto attendant, and if no options are picked it goes to leave a GDM voicemail, but I want multiple phones to have access to it. The only way i can see it can be done is to create a blast group with 3 seconds delay (minimum possible), but that means every time someone leaves a voicemail all phones will ring for 3 seconds.

I need those phones to have access to GDM

[paolo bevilacqua]

Any phone can access any GDM.

All you have to do, is to login in CUE as GDM member.

Then, if the issue is MWI on GDM members, that's another story.

[Alexander Maroukian · Accepted solution]

Hello Roman,

If you create this group add voicemail for it as end and do not forward calls to this group then no phones will ring. Just enable the direct transfer to the GDM voicemail intead to the group e.g.  calls should directly go to 6512 where 6 is the prefix for blind transfer to voicemail and 512 is the Group for which GDM is used for.

To enable direct voice mail transfer in CCA please go to Configure-> Users/Extensions->Voicemail. There select "Enable Direct transfer to Voicemail" and choose a prefix. By default it is 6.

HTH,

Alex

[Roman Rodichev]

That's great, I should have thought of that, thanks!