05-02-2011 07:09 PM - edited 03-21-2019 04:02 AM
We are experiencing a large number of phone resyncs in our office and it does not seem that the voicemail portion of the system is effected. I am out of the office on a business trip, so I cannot do too much to troubleshoot this, but if you give me some basic ideas on what to look for I can get you logs or whatever to help troubleshoot the system.
Here is what I know so far:
1) I was on the phone inbound from my cell. I was talking and got dead air. I tried to call the office and got ringing and then voicemail. I called the office on one of the office workers cell phones and she said that her phone said "resyning" or something similar, then it said "restarting some component" When I was calling in during the resyncing of all of the phones, they would all ring. She just could not pick it up.
2) Another time, Todd inetercommed me. When he hung up, my phone resync'd. I talked with support and they asked if the system had rebooted. It had been up for 1 day and 6 hours. So it did not reboot the system.
I will continue to log incidents in here as they occur.
Scott
05-03-2011 05:12 AM
Hi Scott,
Is your UC320w configured to DHCP on the WAN port?
Thanks,
Regards.
Andrey Cassemiro.
05-03-2011 06:16 AM
No, I set the WAN to static.
05-03-2011 05:32 AM
Hi Scott,
I have some follow up questions to try and understand what might be going on.
Related to these are some general fault isolation guidelines to investigate the issue you are having:
Unexpected Phone Resets might be caused by one of the following conditions:
If you open a case with the Support Center please try to provide your configuration and a trace if possible.
Hope this helps,
Jeff
05-03-2011 06:19 AM
Thanks for the troubleshooting tips. I will get a case open when I get back into he office.
I am on UPS, I have static IP addresses. I am on a Netgear PoE switch and all phones are on that switch.
Currently travelling at HTG in Dallas.
Cheers,
Scott
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