Getting desperate - crossed calls, missed calls, system restarting

[jhclemente]

Hello,

I'm having a lot of throubles with my SPA9000, SPA400 setup.

I'm in Mexico with 4 Axtel PSTNs, my calls became to cross. spa9000 and phones restarts, no AA answering, one way audio... every problem is happening.

[nseto]

Since you are having so many problems, have you tried factory resetting the devices and using the spa9000 wizard to setup the pbx, phones and spa400?

[jhclemente]

Why does the solution for every problem is always to do a factory reset?

Will I loss my phone-extension configuration, and AA recordings? Is there a way to backup them?

I will need to reconfigure every dialing rule in my SPA9000?

[nseto]

If you've used the spa9000 wizard to install, it saves all of the config to a file on your pc.

If you didn't use the wizard, you can save the config of each unit via your browser by doing a File/Save As and save as html file (be sure to login as admin/advanced) or save as xml file by typing the following into your browser http:///admin/spacfg.xml, where spa_ip is the ip address of the phone or spa9000.

For the recordings, you can connnect the usb drive to your pc and save the recording to your pc.