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Beginner

Global call waiting

Maybe I'm missing something obvoius, but I am trying to globally enable call waiting on an SPA9000 system. We are on a single line, when we are on a call and another comes in there is no caller ID for the second call, or an option to pick up. I have looked at the star code settings, but I am trying to find a way to enable CW for everyone without having to constantly type in codes that reset when I have to update the phone system. Thanks in advance for any help you can offer!

System:

SPA9000 @ 6.1.5

SPA400 @ 1.1.2.3 - test build AU CID mix

SPA504G x7 @ 7.1.3a

WIP310 @ 5.0.11

SPA962 @ 6.1.5

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Cisco Employee

Dear Sir;

SPA9000 has Call Waiting enabled by default, so this may be something different. Where are the two calls coming from? VoIP? PSTN? Please note call waiting is not enabled on SPA400 PSTN lines.

Regards
Alberto

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Dear Sir;

Yes, this is considered call waiting and it is not supported.

Regards;
Alberto

View solution in original post

6 REPLIES 6
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Cisco Employee

Dear Sir;

SPA9000 has Call Waiting enabled by default, so this may be something different. Where are the two calls coming from? VoIP? PSTN? Please note call waiting is not enabled on SPA400 PSTN lines.

Regards
Alberto

View solution in original post

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We are using a single PSTN line routed through the SPA400. Would call waiting be something that is only available through our phone service provider? Or is it just not a feature that will work with the SPA9000 system in this configuration?

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Dear Sir;

Call waiting is not supported over PSTN lines with SPA400.

Regards
Alberto

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What about incoming caller ID while the line is being used? Is that considered call waiting?

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Dear Sir;

Yes, this is considered call waiting and it is not supported.

Regards;
Alberto

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Thank you for your help Alberto. I will look into other options for our company regarding this feature.