cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1094
Views
0
Helpful
1
Replies

Group Pickup feature doesnt work when add the phones to a hunt group in BE3k

billymobilizer
Beginner
Beginner

Hi All,

I have a blast group with pilot number 300 , there are two members ext. 600 and ext.601 in that blast group.   I added these two extensions to Call pickup group and enable "Audio and Visual Alert".  I also have a spare phone ext. 602.

when I dialed between extensions ext.600,601 and 602 , group pick up feature is woking and I can see "call available pickup " on the phone screen and hear the audio alert. But when I dial the hunt group pilot number 300 from spare phone ext.602 , both ext.600 and ext. 601 are ringing  but I can't see call pickup indicators on the screen. I also tried  "Opickup'  on the phone but  got "no call available for pickup" message on the screen. 

Any ideas why and how to fix this issue?

1 Accepted Solution

Accepted Solutions

sanjsinh
Cisco Employee
Cisco Employee

Hi Billy

This is not supported. This support is being added for next release.

Thanks

View solution in original post

1 Reply 1

sanjsinh
Cisco Employee
Cisco Employee

Hi Billy

This is not supported. This support is being added for next release.

Thanks

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers