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Beginner

Group Pickup feature doesnt work when add the phones to a hunt group in BE3k

Hi All,

I have a blast group with pilot number 300 , there are two members ext. 600 and ext.601 in that blast group.   I added these two extensions to Call pickup group and enable "Audio and Visual Alert".  I also have a spare phone ext. 602.

when I dialed between extensions ext.600,601 and 602 , group pick up feature is woking and I can see "call available pickup " on the phone screen and hear the audio alert. But when I dial the hunt group pilot number 300 from spare phone ext.602 , both ext.600 and ext. 601 are ringing  but I can't see call pickup indicators on the screen. I also tried  "Opickup'  on the phone but  got "no call available for pickup" message on the screen. 

Any ideas why and how to fix this issue?

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Cisco Employee

Group Pickup feature doesnt work when add the phones to a hunt

Hi Billy

This is not supported. This support is being added for next release.

Thanks

View solution in original post

1 REPLY 1
Highlighted
Cisco Employee

Group Pickup feature doesnt work when add the phones to a hunt

Hi Billy

This is not supported. This support is being added for next release.

Thanks

View solution in original post