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Beginner

Help me upgrade firmware of SPA504G

Hello

 

I received a single IP phone SPA504G from a friend to use in my SOHO.   Yes, I know it's an older phone, but it seems to work well - except fot the constant red light when a voicemail has been left (the red light doesn't clear when VM has been deleted). 

 

I understand from reading various threads on here that it needs firmware update, but I am not really sure how to do this.  I am relatively savvy with a good instruction!  I just can't seem to work out what process steps I need to take.  Can anyone walk me through it?

 

The current firmware is (stock) 7.4.3a and I can see from this page that the latest firmware is 7.6.2SR4

 

On this page - it mentions that "you must first upgrade to 7.5.2b before you upgrade to a later release"

 

So how do I upgrade?  What's the process?  There are no actual "steps to upgrade" instructions anywhere that I could find.

 

Thanks in advance.

 

Everyone's tags (3)
7 REPLIES 7
Engager

Re: Help me upgrade firmware of SPA504G

It seems you missed Administrator's guide - the basic manual for the SPA504G device.

 

In short:

  1. place firmware on a HTTP, FTP or TFTP server
  2. reset phone to factory default (optional but recommended to be on safe side)
  3. configure 'Upgrade Rule' to refer it.

Start with 7.5.2b firmware, continue with a more recent firmware according your wishes.

 

See also:

Beginner

Re: Help me upgrade firmware of SPA504G

That's great thank you.

 

What is the best way to do part one ?

 

  1. place firmware on a HTTP, FTP or TFTP server

 

Could I, for example, upload the file onto an external webhosting server and then point the phone to that IP address - or is there an easier way e.g. from my own computer?

 

Also - I'm not really sure what 3. means - how / where does one  "configure 'Upgrade Rule' to refer it".

 

Thanks for your help.

 

 

Engager

Re: Help me upgrade firmware of SPA504G

If the external server is reachable for the phone, then it's easiest way.

 


where does one  "configure 'Upgrade Rule' to refer

You didn't discovered WWW phone UI yet ? Just place phone's IP in your browser, login, switch to advanced view and inspect "Provisioning" tab, Firmware Upgrade section.

 

Assuming you have retail kind of phone and you did reset to factory default, the login credentials are admin/admin.

Beginner

Re: Help me upgrade firmware of SPA504G

Thanks

 

I've downloaded and installed solarwinds TFTP as I read it may be easier to do this locally.

 

I've downloaded the 7.5.2b firmware - but now what?  Are there no instructions on how to use the TFTP server to configure to upgrade the IP Phone?  - I couldn't find them!  There's a bunch of youtube videos.... I gave that a try but they are all mostly to do with servers..... can't believe it's so complicated!

 

I am trying this article to see if I can follow it!

 

So Please, if you can, enlighten me on how to upgrade using the firmware and TFTP.

 

 

Engager

Re: Help me upgrade firmware of SPA504G

The article you referred is for enterprise phones. You have SMB class of phone.

 

Upgrade is very simple process - I provided full step-by-step description to you already. Just:

  1. place firmware on a HTTP, FTP or TFTP server
  2. reset phone to factory default (optional but recommended to be on safe side)
  3. configure 'Upgrade Rule' to refer it.

Ad 1 - you considered to use TFTP, so start it and place firmware on it. I'm not familiar with the TFTP server you decided to use - follow it's documentation how to start it and where the files needs to be saved to be server by it.

Feel free to ask in doubt, but those three steps seems to be very simple to follow.

 

Beginner

Re: Help me upgrade firmware of SPA504G

I think it's very patronising to say it's a simple process.  It's quite the opposite and rather complicated - especially the usage of the TFTP software which I found very confusing, so I guess I will need to stick to the old firmware for now.

Engager

Re: Help me upgrade firmware of SPA504G

I would like to clarify my claim a lot.

 

It's very simple job for an IT administrator - file needs to be published on a server and it's URL needs to be written into Upgrade Rule then. Just very basic level of skills is required (well, TFTP and FTP are rather old protocols, so even IT guy may not be familiar with them, but HTTP isjust  common).

 

End user may not consider process simple, but firmware upgrade is not end-user-level of maintenance.

 

Regardless of level of skills you have, I'm ready to help you. But there's not so much to help with. As mentioned already - just publish file with new upgrade on a TFTP/FTP/HTTP server of your choice and write URL into Upgrade Rule then.