Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
My night is not going well. I recently purchased a used uc520w from eBay for my office. Im trying to have the best for my new dream place, but this is something that has saddened my mood. I plugged everything in right. It powered up but then after a few seconds the Power Over Ethernet ports lights turn off and the only lights that remain on are the LED for SYS and POE. I really was excited about this and have already bought the ip phones to go with it. PLEASE PLEASE someone help me get it working. CCA doesn't recognize it nor do I get an IP address from it when my computer is plugged directly to it. I have googed til im blue in the face. Please let me know. Thanks for any advice.
You need to connect a via serial console first. From there you will handle it exactly the same as a non-booting router, for which there is an abundant documentation anywhere.
Note however the UC500 is not end-user friendly (and more so when in boot failure), so if you want sure, professional results the best way is to hire someone with certification or equivalent experience.
Just to echo what Paolo said, I would strongly recommend anyone interested in the 500 series to go through a professional to help them set it up. We have a great deal of experience in the telecommunications industry, and we bought what I would call a "gray market" unit without any professional services. We eventually gave up and sought out help, even trying to do a straightforward CCA-only install. It is a nice system and pretty straightforward to set up (our problem was solved by a software update) but still can be tricky.
Grab a serial cable and plug in to a local PC from the supervisors/priviledged port on the 500 series. The one that came with our 560 was colored baby blue, if you happened to get one in your package. Plug that into a PC, I believe the defaults are 9600 8n1 or 19200 8n1, and you should see details on what's going on during the boot. Hopefully nothing too bad.
A consumer router may support a virtual private network (VPN) connection, but that's a far cry from the network and security capabilities that a business-class router can provide. All it takes is some IT talent and know-how to set one up. You're hear...
Cisco RV340 Series Secure Router
Security License Features and Performance
Today, secure networking is imperative for every business, even the smallest one. The RV340 series security routers provides business users with advanced connectivity and...
Recorded Live at SpiceWorld 2018!With the increasing complexity of technology lengthy configurations, dealing with multiple vendors, constant updates and maintenance –it can feel like you are navigating an unruly IT jungle. Join Cisco's Amy Blanchard as s...
Small Business Networking Products
Network and Smart Storage
FindIT Network Management
Voice and Conferencing
ATAs, Gateways,and Accessories
This document is attempt to recreate content of original document created by famous @Patrick Born. Cisco has considered to destroy such valuable document for an unknown reason.In order to capture debug and syslog messages from your SPA1x2 and SPA232D phon...