07-06-2012 08:00 AM - edited 03-21-2019 06:00 AM
I'm currently on the latest firmware.
The phones are SPA504G
I would like instructions on how to to allow a user to pick up another extension if they hear it ringing.
I have tried to do this a few different ways but haven't had any luck yet.
07-06-2012 08:05 AM
Hi Jason;
There are a couple of ways:
(1) Standard, if no Callpickup key is programmed on line key:
- When the other phone is ringing, the user offhook and press the softkey:
Note the softkeys may be on the second page, if the case the user can get there by pressing the > on the 4-way nav button.
(2) By configuration, you can directly map a "group pickup" or "pickup" button on an idle line key of the user's phone. This is via the configuration utility.
Hope this helps. Regards
Alberto
07-06-2012 11:34 AM
I'm going to be going to the site where the UC is at in a bit and I will try this out.
Thanks.
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