How to Setup a Second Auto Attendant for Inbound calls in CCA

[Paul Santabarbara]

Is there a simple way to set up a second AA in CCA?

My customer has a second division that has a separate published number.  They want a separate AA for the callers to access when the number is called.

They have a main inbound number that hits the AA, but want another AA for calls to the the other number.

Thank you.

[aapexisinc · Accepted solution]

I've done this exact setup on a UC520.  It's relatively easy to do using CUE's web interface, not CCA.

[Marcos Hernandez]

This is supported in CCA. Check out chapter 15 of the Admin Guide:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version2_2_1/administration_guide/cca_221_sbcs_admin_guide.pdf

Marcos