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Dean Rose
Beginner

How to Temp forward a Shared Extension

I have 3 525G2's with their own assinged number (let's say 120, 130, 140) to each respectively on Position 1.  Position 2 on all 3 phones is a shared Extension of 100.

There are times whereby we need to forward this shared extension to another number on our system (let's say 190).  When I hit the FWD button on the 525G2 it is only forwarding the primary assigned number (either 120, 130, or 140) and NOT the shared Extension.

Is this even possible and / or how is it achieved?

1 REPLY 1
Christopher Edgeworth
Frequent Contributor

Hi Dean,

Temporary forwards initiated by phone users on shared resources such as shared extensions and shared FXOs is not currently supported.  Routing changes can be made via the UC320W configuration utility.  Private extensions can be forwared on the phone via the Call Forward All softkey.

Chris