I am trying to get Smart CallConnector Toolbar working sucessfully on a computer with Windows 7 (64 bit) and Outlook 2007 (32 bit). The install procedure appears to complete successfully (no error indications) and I am able to use the CallConnector Popup from the task bar without issue. However, none of the expected toolbars or integration features are available in Outlook. The CallConnect toolbar is available in IE9 if I start IE9 explicitly in 64 bit mode but not in IE9 32 bit mode.
After working at this for a while I'm almost certain that the issue is simply that Cisco didn't include the 32 bit add-ins for Outlook and IE in the installer for 64 bit Windows (link below), however trying to get this recognized and corrected has been a struggle.
Has anyone else had the same issue or found a resolution?
This is the Smart CallConnector Toolbar installer that I have been try to get to work (should not require additional licences):
Smart CallConnetor Toolbar Installer version 2.1 for Windows x64 bits. For use with UC500 only
Cisco support directed me to download and install a version of the Cisco Unified CallConnector Unified Personal Client (link below) that is specifically for Windows x32 or x64 with Outlook x32. I was able to get it working including Outlook integration, however a license is required to use this one beyond 45 days whereas the Smart CallConnector toolbar should be free to use with the UC560 or UC540.
This CallConnector Unified Personal Client that works (but requires an additional licenses):
CallConnector Personal Client Installer version 2.1 for Windows x32 or x64 bit with Outlook x32.
(Does not require server). For use with CME on ISR
I have posted a work-around that will enable the 32-bit toolbars on a 64-bit operating system [link].
Solved! Go to Solution.
I might be wrong on this but... I would try installing the 32 bit version. Windows x64 supports 32 bit software... and since you have 32 bit outlook, and can run ie9 as 32bit, it should then work with them as well.
Just a thought.
Well... the only other advice I have besides getting cisco to fix the issue (good luck...) would be to install the standalone TAPI driver and just dial from outlook that way. Of course you do lose the "screen popups" in that scenario...
You could always upgrade Outlook...
UCC/SCC products pertains with Outlook versions. So if you have Outlook x32bit, please install x32bit version. If you have Outlook x64bit, please install x64bit version. The reason for this is Outlook x32bit uses mapi.dll x32 and Outlook x64bit uses mapi.dll x64
In x64bit machines, IE toolbar is only available in IE x64. Same as x32bit machines.
Thank you for your response. Your statement is correct with respect to the UCC Personal client software but is not correct with respect to the SCC Toolbar software that I am trying to get working (both installers are referenced above).
The 32 bit Smart CallConnect Toolbar installer (Cisco_SCC_Toolbar_Win_x32_184.108.40.206.exe) does not allow itself to be installed on a 64 bit operating system.
What we need is an installer for the Smart CallConnector Toolbar that can handle 32 bit Outlook running on 64 bit Windows. Cisco evidently recognized this need for the UCC Personal Client but failed to make the same available for the SCC Toolbar. Please elevate this to your development team.
You will need to have Windows and Outlook running together with both 64bit or both at 32 bit. They can not be mismatch... Our escalations are for break/fix issues. This is a design change/improvement request. The toolbar works if you download it and use it as intended with matching 64 or 32 bit software. I will close this case in 24 hours unless you have any objections because this is no longer a break/fix issue.
It would seem to me that this is a bug or an oversight that affects a huge number of new computers being sold today and within the last year or so; as such should be "fixed". Its not a "feature request" but I'm happy to call it what you will if only someone would fix it.
The solution has already been implemented in the UCC Personal Client software. The SCC Toolbar software appears to be merely a scaled down version of that software so the solution should be readily applied, if the problem is not ignored.
I'm having a bit of trouble getting Cisco to actually recognize this as an issue so I scrounged the forum and found multiple discussions having comments related to the same issue:
Ok, after having zero luck in getting Cisco to fix the Smart CallConnect Toolbar installers I have developed a workaround that appears to work for the special case of 32-bit Outlook running on 64-bit Windows. Please try this at your own risk and let me know if you have success or failure.
My testbed: Outlook 2007 (32-bit), Windows 7 Professional (64-bit) with UAC dialed right down.
msiexec /qn /log install.log /i "Cisco Smart CallConnector Toolbar.msi"
Feel free to drop Cisco a line and ask them to fix their installer as that of course is the preferable solution.
One extra piece is needed if you are using Outlook 2010.
The 32-bit installer will load up the Outlook 2007 toolbar, rather than the Outlook 2010 ribbon.
To fix this, ensure that Outlook is closed, and then...
cd /d "C:\Program Files (x86)\Cisco Systems\Cisco Smart CallConnector Toolbar"
regsvr32 /u ccSCCToolbarOutlook.dll
If you try and load both the toolbar and the ribbon, Outlook will crash.
Can we get an ETA for the updated installer? I'm wondering whether I need to roll out the work-around or whether it might be best to wait for the revised installer (if we can expect it reasonably soon).