cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
844
Views
0
Helpful
1
Replies
Highlighted
Beginner

IMAP Connection in Outlook

I have setup IMAP connections remotely for a UC560 Deployment and voicemail will download in Outlook properly and it will turn of the MWI remotely as well.  The problem I have is that I cannot delete the voicemails or forward them due to CUE Restrictions.  Specifically, not allowing me to create sent items folders or deleted items folders.  Is there a way that I can do this or a way around this?

Thanks!

1 REPLY 1
Rising star

IMAP Connection in Outlook

Hi Help Desk,

In the past what I have done is create a folder called "Saved VM" in outlook, and once finished with the VM move it to that folder, from there you can then forward it to other people, and also by doing this it will delete it from the CUE side as well.

If this is not happening for you, then something is wrong.

Cheers,

David.

Help Desk wrote:

I have setup IMAP connections remotely for a UC560 Deployment and voicemail will download in Outlook properly and it will turn of the MWI remotely as well.  The problem I have is that I cannot delete the voicemails or forward them due to CUE Restrictions.  Specifically, not allowing me to create sent items folders or deleted items folders.  Is there a way that I can do this or a way around this?

Thanks!

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *