cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
3788
Views
0
Helpful
8
Replies
Enthusiast

Imap + Iphone

Has anyone setup a UC500 Imap account on an Iphone?  I tried to set it up and it says "Cannot get mail" "The connection to the server xxx.xxx.xxx.xxx failed."  I have external access to the Cisco Imap setup correctly.  I can connect remotely with Outlook to the Cisco Imap with no problems.  Initially, the Iphone did not like my account as ciscouser@xxx.xxx.xxx.xxx so I mapped the IP to a domain name.  I tried to setup the incoming mail server as the IP and domain name with the same results.

8 REPLIES 8
Collaborator

Re: Imap + Iphone

This is a very good question and it would be cool if we made it work, but I don't think it is possible. I searched some internal aliases and people have found similar problems when trying to do it.


I went ahead and tried it on my system anyways, and I found that I can log in OK to CUE from my iPod Touch using Mail, but listing the messages just times out on me. The trick for a successful login is to configure the account with a domain name, but then go in and edit it to change it for an IP. My iPod never complained after I did that.

This is what the IMAP trace looks like in CUE for the iPod. Notice how I can log in fine, but the SEARCH command returns an error. CUE later complains that the search string was null:

3907 06/02 21:02:26.667 IMP CMD 877605967 (Recv 192.168.10.11) 1 LOGIN marchern

3907 06/02 21:02:26.729 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:The session userId is marchern
3907 06/02 21:02:26.737 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl: login Success.
3907 06/02 21:02:26.737 IMP CMD 877605967 (Sent 192.168.10.11) 1 OK completed

3907 06/02 21:02:26.752 IMP CMD 877605967 (Recv 192.168.10.11) 2 LIST "" "*"

3907 06/02 21:02:26.753 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
2 OK completed

3907 06/02 21:02:26.768 IMP CMD 877605967 (Recv 192.168.10.11) 3 LIST "" ""

3907 06/02 21:02:26.768 IMP CMD 877605967 (Sent 192.168.10.11) * LIST () NIL ""
3 OK completed

3907 06/02 21:03:06.430 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:Connection disconnected. currentSessions:1
3445 06/02 21:03:34.221 IMP CMD 992230180 (Recv 192.168.10.11) 17 UID SEARCH
3445 06/02 21:03:34.221 IMP CMD 992230180 (Sent 192.168.10.11) 17 NO Failed parsing search request (string length is null)

When I do it from Outlook, the there is no SEARCH and everything works:

3907 06/02 20:59:21.328 IMP CMD 877605967 (Recv 192.168.10.11) u9x1 LOGIN marchern

3907 06/02 20:59:21.402 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:The session userId is marchern
3907 06/02 20:59:21.409 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl: login Success.
3907 06/02 20:59:21.410 IMP CMD 877605967 (Sent 192.168.10.11) u9x1 OK completed

3907 06/02 20:59:21.416 IMP CMD 877605967 (Recv 192.168.10.11) iqh8 LIST "" ""

3907 06/02 20:59:21.416 IMP CMD 877605967 (Sent 192.168.10.11) * LIST () NIL ""
iqh8 OK completed

3907 06/02 20:59:21.424 IMP CMD 877605967 (Recv 192.168.10.11) dt4a LIST "" "INBOX"

3907 06/02 20:59:21.425 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
dt4a OK completed

3907 06/02 20:59:21.438 IMP CMD 877605967 (Recv 192.168.10.11) 6peo LSUB "" "*"

3907 06/02 20:59:21.439 IMP CMD 877605967 (Sent 192.168.10.11) * LSUB (\Noinferiors) NIL "Inbox"
6peo OK completed

3907 06/02 20:59:21.449 IMP CMD 877605967 (Recv 192.168.10.11) smun LIST "" "INBOX"

3907 06/02 20:59:21.450 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
smun OK completed

3907 06/02 20:59:21.457 IMP CMD 877605967 (Recv 192.168.10.11) z60o LSUB "" "*"

3907 06/02 20:59:21.458 IMP CMD 877605967 (Sent 192.168.10.11) * LSUB (\Noinferiors) NIL "Inbox"
z60o OK completed

I don't think this is going to work without some development on our side, which is not a top priority at this point. I will get with the CUE Product team and update you on my findings.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Highlighted
Contributor

Re: Imap + Iphone

I don't have a system to test with, but on my iPhone I see an email setting for IMAP path prefix.

photo.jpg

Maybe set that to INBOX to get it to work?  I am curious to see if this works and then if the .wav files are encoded in a format that the iPhone can play.  Keep us posted.

-- please remember to rate and mark answered helpful posts --
Collaborator

Re: Imap + Iphone

Hi all,

I got an update on this. The reason why IMAP doesn't work is because CUE doesn't support SEARCH. We are looking at adding this IMAP command in a future release.

Thanks,


Marcos

Enthusiast

Re: Imap + Iphone

Has there been any developments regarding IMAP and the iphone?

Collaborator

Re: Imap + Iphone

No updates so far.


Marcos

Collaborator

Re: Imap + Iphone

Hi everybody,

CUE 8.0 has been enhanced to include this. We will include the 8.0 version of CUE in the UC500 later this year.

Thanks,

Marcos

Beginner

Re: Imap + Iphone

Hi has anyone got the cisco mobile 8 client working with the uc540 its a great feature to add on as we use iphones in our office. If working examples can you advise how?

Collaborator

Re: Imap + Iphone

The Cisco Mobile Client is not supported with UC500.

Thanks,


Marcos