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Instability with Salesforce.com connector and TSP

chris unger
Level 1
Level 1

‎11-04-2009 06:15 AM - edited ‎03-21-2019 01:45 AM

I have a customer that is utilizing the following:

UC520 with PRI and 30 7960 phones

They are also using the salesforce.com connector for call logging.  This works fine until the customer installs two other connectors from Salesforce (office and outlook).  Once that happens the TSP blows up with an CTI error and then the Cisco connector fails.

I have attached the error message.

CTI error.bmp

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3 Replies 3

mschneider
Level 1
Level 1

‎11-06-2009 12:05 PM

I had a very similar experience.

SF said there was a disconnect with the newest version of the cisco call connector and their current version of outlook connector.

I installed Outlook Edition 3_2_119.msi (which salesforce support provided to me).

This resolved the problem after a complete uninstall (registry too) of the outlook connector.

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chris unger
Level 1
Level 1
In response to mschneider

‎11-18-2009 03:16 PM

Sadly that isn't an option.  The customer feels since its the Cisco product that breaking its a Cisco issue.  As much as I love TAC, this is a rough one for them.

0 Helpful

charris
Level 1
Level 1
In response to chris unger

‎05-17-2010 12:33 PM

This issue was fixed in the plugin.

It does not occur in the latest version 1.3.2

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