cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

ip phone add

nguyentom
Beginner
Beginner

can someone please give me a guildline on setting up a ephone-dn and here is the scenario.

inbound calls to ext 9999.

instead it rings on 9999,  it goes to his assistant at ext 8888 (mac-address 0000.1111.2222.3333)

if the assistant is not present to pick it up, it goes to 9999's voicemail.

thanks,

Tam

11 REPLIES 11

Steven Smith
Rising star
Rising star

Are you wanting this to ring both phones at the same time?  If not, I would do it like this.

Call doesn't go to 9999, it goes to a different extension like 8999, which is an overlay on the phone of the receptionist.

8999 is call forward busy/no answer to 9999's voice mail (using the transfer to voice mail steering digit that is now available in UC500), so something like 69999.

Does that answer your question?

thanks Steven,

does the overlay feature forwards the call straight to ext 9999 voicemail if the assistant doesn't pick up?

I basically can have forwarded, however, I wanted a separate button for the ext 9999 instead it jusing show call forward on the assistant's phone.

thanks,

and no, I don't want it to ring on both phones, only the assistant's phone that should rings.

It isn't the overlay feature that does the forwarding.  It would just put multiple extensions on a single button.

The transfer to voicemail is a new feature in CCA 2.0.  You can use this to configure a steering digit that will allow you to transfer to calls to voicemail with a softkey.  You can also use this steering digit to setup call fowards to voicemail.

In this case, you could have a phone with 2 buttons.  Button 1 would be the users extension and button 2 would be the case we are talking about.

Something like...

ephone 5

mac 0000.1111.2222

type 7960

button 1:5 2:6

ephone-dn 6

number 8999

call-forward busy 69999

6 would be the transfer to VM steering digit.

thanks again Steven, I might confuse you so let me be clear.

I have two users with ext 9999 (boss) and 2222 (assistant)

calls come in to "boss" and I want them not to ring on the boss's phone but instead the assistant's phone.

if the assistant don't pickup, it needs to go to the boss's voicemail without ringing on the boss's phone.

the forward feature don't exactly work because it goes to the assistant' s voicemail instead.

thanks so much again,

Tam