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Beginner

Is there anyway to reset the Auto-Attendant prompts back to default?

My boss mess up the recordings by overwriting one of the system prompts, is there an easy way to get this back, without resetting the whole config?

Thanks

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Frequent Contributor

Hi Michael,

The custom prompt is played only if it exists.  Otherwise the system default is played.  To fix this dial into the AA prompt recorder (default is 398), and simply delete the 'bad' prompt (option 3-- I believe).

Hope this helps.

Chris

View solution in original post

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Frequent Contributor

Hi Michael,

The custom prompt is played only if it exists.  Otherwise the system default is played.  To fix this dial into the AA prompt recorder (default is 398), and simply delete the 'bad' prompt (option 3-- I believe).

Hope this helps.

Chris

View solution in original post

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Thank you very much, Mr Edgeworth!

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Beginner

Im haveing problem to delete the prompt, when I pressed 3 on the phone it said "failed to delete...." , any ideas?