10-28-2015 11:23 AM - edited 03-21-2019 08:48 AM
Hi,
Is there any way for the SPA514 to not pick the first line after lifting the handset?
We have for exemple 3 registered line on a phone and each line belong to a different user.
We want to force users to pick their own line before placing a call but the phone will always choose the first one by default.
I understand that the user can always choose his line by pressing the line key after lifting the handset but they never do.
I had this kind of option with our old NEC system but I cannot find how to do it with a Cisco phone.
Any help will be appreciated.
10-28-2015 12:27 PM
So sorry, but nothing like it is possible as far as I know.
As a workaround, you can configure Line 1 to be a kind of "unusable line". Thus user will be forced to choose other line to be able to place a call.
11-03-2015 10:04 AM
That's too bad, I may try the workaround you suggested.
Thanks.
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