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a.shivam132
Beginner

Line Monitoring a single extension that has DND active

Hi Guys,

I am trying to monitor the DND state of a single extension. Monitoring  of ringing, on a call, or on hold state works pretty well, but  monitoring of DND state still shows the extension as available.  Is there a way we can monitor the DND state of a single extension, so  that it can notify the user that the particular monitored extension is  on DND state.

Can someone help on the issue.

Regards

Shivam

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Dan Lukes
Advocate

Well, for monitoring of a state you need state information supplier. You didn't revealed what device we are speaking about, but SPA5xx phone didn't supply such kind of state information by self. There is no solution unless you will move the DND logic from phone to PBX (and the PBX become state information supplier for you).

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