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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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Beginner

Music-on-Hold while being transferred by the AA

How can I get the UC520 to play music when a call is being transferred from the auto attendant to an extension or ring group?  Right now they hear the normal ringing, but my old phone system had the choice of the ringing or playing the music-on-hold.  I'm hoping the UC can do the same thing.  Thanks.

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Rising star

Re: Music-on-Hold while being transferred by the AA

Transferring from AA, this option is not available.

Enthusiast

Re: Music-on-Hold while being transferred by the AA

Will this limitation be removed in CME 8.0?

Enthusiast

Re: Music-on-Hold while being transferred by the AA

Currently we don't have a featurette planned for this functionality. Note that the call flow involves CUE to disconnect all call legs and pass the control back to the UC 500, so it is treated as a completely new call on UC 500. Ringback tone is played on FXO (or the caller) in accordance with the ringback tone received from IP Phones.

-Saurabh

Beginner

Re: Music-on-Hold while being transferred by the AA

Does this apply to calls transferred by a receptionist as well? My customer is saying that on his other Cisco system when they are transferring his callers hear music.