05-22-2012 05:53 PM - edited 03-21-2019 05:49 AM
Currently using 2.2.2(1) and attempting to upload a new music file for Music on Hold / Park Music. I've tried two different MP3's and get the same error both times. Any ideas?
05-23-2012 10:31 AM
Hi Dean,
Did you try listening to MoH after installing? There have been several reported instances where the error appeared even though the file installed correctly.
The error is a general network communication error. Make sure that your PC running the Configuration Utility can ping the Cloud (ciscosbs.com). Next Log into the Configuration Utility and go to Status-> Support Tools -> Ping and see if the UC320W can ping the Cloud (ciscosbs.com)
Chris
05-24-2012 06:19 PM
Chris -
Yes the new music file was loaded. I just assumed that with the error it was not successfully loaded. Apprecaite the assistance.
D
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