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MWI stop working after update to 8.6.1

Hi everyone.

After update the UC560 to 8.6.1 the phones don't receive any MWI notification any more (no red lights and no envelopes on the screen).

The MWI numbers are correctly configured.


ephone-dn  599

number A801.... no-reg primary

mwi off 



ephone-dn  600

number A800.... no-reg primary

mwi on


I can see the same numbers in the CUE GUI MWI>Settings.

I've tried to reset the CUE an the CME and call to that numbers

UC_560#csim start A8012012

csim: called number = A8012012, loop count = 1 ping count = 0

csim: loop = 1, failed = 1 

csim: call attempted = 1, setup failed = 1, tone failed = 0

Any ideas?

Thank you.


paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Try "unsolicited notify" method.

it's simpler to configure, and I've never seen it fail (including 8.6.1).


I will try.

Thank you.

Best Regards

David Trad
Rising star
Rising star

Hi Mate,

You can also remove them and re-add them, this has worked in the past but it could be a newly introduced bug as well :-\


David Trad.

Sent from Cisco Technical Support Android App

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

I tried that. even change the MWI numbers.

Hello Waldo,

Please check if you have the following under "Voice service voip" sip subsection:

bind control .......

bind media .......

If you have them please remove them by entering - "no bind control" and "no bind media".



*please rate helpful posts

Thaks but I don't have these commands.

I fixed the problem adding this to the unity dial-peer.

Incoming called-number A80[01]….

The final configuration.


dial-peer voice 2000 voip

description ** cue voicemail pilot number **

translation-profile outgoing XFER_TO_VM_PROFILE

destination-pattern 3099


session protocol sipv2

session target ipv4:

Incoming called-number A80[01]….

voice-class sip outbound-proxy ipv4: 

dtmf-relay rtp-nte

codec g711ulaw

no vad


Thanks a lot to everyone, this forum is very helpfull.


Hi Waldo,

Please check then if you have "connection-reuse" under "sip-ua"

If you have it there please do the following


no connection-reuse

and then refresh the MWI.



*Please rate all helpful posts

Check out this post:

Same issue with previous upgrades.  Should sort you out.

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