12-04-2012 11:55 AM - edited 03-21-2019 06:41 AM
Hi everyone.
After update the UC560 to 8.6.1 the phones don't receive any MWI notification any more (no red lights and no envelopes on the screen).
The MWI numbers are correctly configured.
!
ephone-dn 599
number A801.... no-reg primary
mwi off
!
!
ephone-dn 600
number A800.... no-reg primary
mwi on
!
I can see the same numbers in the CUE GUI MWI>Settings.
I've tried to reset the CUE an the CME and call to that numbers
UC_560#csim start A8012012
csim: called number = A8012012, loop count = 1 ping count = 0
csim: loop = 1, failed = 1
csim: call attempted = 1, setup failed = 1, tone failed = 0
Any ideas?
Thank you.
12-04-2012 12:00 PM
Try "unsolicited notify" method.
it's simpler to configure, and I've never seen it fail (including 8.6.1).
12-04-2012 12:28 PM
Hi.
I will try.
Thank you.
Best Regards
12-04-2012 12:18 PM
Hi Mate,
You can also remove them and re-add them, this has worked in the past but it could be a newly introduced bug as well :-\
Cheers,
David Trad.
Sent from Cisco Technical Support Android App
12-04-2012 12:29 PM
I tried that. even change the MWI numbers.
12-04-2012 03:10 PM
Hello Waldo,
Please check if you have the following under "Voice service voip" sip subsection:
bind control .......
bind media .......
If you have them please remove them by entering - "no bind control" and "no bind media".
HTH,
Alex
*please rate helpful posts
12-05-2012 07:41 AM
Thaks but I don't have these commands.
I fixed the problem adding this to the unity dial-peer.
Incoming called-number A80[01]….
The final configuration.
!
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 3099
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
Incoming called-number A80[01]….
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
Thanks a lot to everyone, this forum is very helpfull.
Cheers
12-05-2012 11:26 AM
Hi Waldo,
Please check then if you have "connection-reuse" under "sip-ua"
If you have it there please do the following
sip-ua
no connection-reuse
and then refresh the MWI.
HTH,
Alex
*Please rate all helpful posts
12-06-2012 06:36 AM
Check out this post:
https://supportforums.cisco.com/message/3692011#3692011
Same issue with previous upgrades. Should sort you out.
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