MWI stop working after update to 8.6.1

[Waldo Roca Martin]

Hi everyone.

After update the UC560 to 8.6.1 the phones don't receive any MWI notification any more (no red lights and no envelopes on the screen).

The MWI numbers are correctly configured.

!

ephone-dn  599

number A801.... no-reg primary

mwi off 

!

!

ephone-dn  600

number A800.... no-reg primary

mwi on

!

I can see the same numbers in the CUE GUI MWI>Settings.

I've tried to reset the CUE an the CME and call to that numbers

UC_560#csim start A8012012

csim: called number = A8012012, loop count = 1 ping count = 0

csim: loop = 1, failed = 1 

csim: call attempted = 1, setup failed = 1, tone failed = 0

Any ideas?

Thank you.

[paolo bevilacqua]

Try "unsolicited notify" method.

it's simpler to configure, and I've never seen it fail (including 8.6.1).

[Waldo Roca Martin]

Hi.

I will try.

Thank you.

Best Regards

[David Trad]

Hi Mate,

You can also remove them and re-add them, this has worked in the past but it could be a newly introduced bug as well :-\

Cheers,

David Trad.


Sent from Cisco Technical Support Android App

[Waldo Roca Martin]

I tried that. even change the MWI numbers.

[Alexander Maroukian]

Hello Waldo,

Please check if you have the following under "Voice service voip" sip subsection:

bind control .......

bind media .......

If you have them please remove them by entering - "no bind control" and "no bind media".

HTH,

Alex

*please rate helpful posts

[Waldo Roca Martin]

Thaks but I don't have these commands.

I fixed the problem adding this to the unity dial-peer.

Incoming called-number A80[01]….

The final configuration.

!

dial-peer voice 2000 voip

description ** cue voicemail pilot number **

translation-profile outgoing XFER_TO_VM_PROFILE

destination-pattern 3099

b2bua

session protocol sipv2

session target ipv4:10.1.10.1

Incoming called-number A80[01]….

voice-class sip outbound-proxy ipv4:10.1.10.1 

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

Thanks a lot to everyone, this forum is very helpfull.

Cheers

[Alexander Maroukian]

Hi Waldo,

Please check then if you have "connection-reuse" under "sip-ua"

If you have it there please do the following

sip-ua

no connection-reuse

and then refresh the MWI.

HTH,

Alex

*Please rate all helpful posts

[Brian Rapier]

Check out this post:

https://supportforums.cisco.com/message/3692011#3692011

Same issue with previous upgrades.  Should sort you out.