ā02-15-2011 10:05 AM - edited ā03-21-2019 03:41 AM
hi, i have a problem, my spa501g is frozen i can reach the ivr menu, for configure mi phone , does not make anything, only have the three leds on, one red(silent) and 2 green(headphones and speakers), i just try to connect to the switch an still dont work. could you please help me.
ā02-15-2011 10:27 AM
Suggest you factory reset the phone. Off-hook, press**** then 73738# 1.
After factory reset, it should come back, otherwise please give a call to support to start an RMA.
Regards;
Alberto
ā02-15-2011 10:46 AM
i just tried what you says but the spa501 is still frozen...
do you know the phone number of support SMB for mexico????
tks
ā02-15-2011 10:49 AM
001-866-915-4503
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