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My Spa501g is Frozen

Heliosciptec
Level 1
Level 1

hi, i have a problem, my spa501g is frozen  i can reach the ivr menu, for configure mi phone , does not make anything, only have the three leds on, one red(silent) and 2 green(headphones and speakers), i just try to connect to the switch an still dont work. could you please help me.

3 Replies 3

Alberto Montilla
Cisco Employee
Cisco Employee

Suggest you factory reset the phone. Off-hook, press**** then 73738# 1.

After factory reset, it should come back, otherwise please give a call to support to start an RMA.

Regards;

Alberto

i just tried what you says but  the spa501 is still frozen...

do you know the phone number of support SMB for mexico????

tks

001-866-915-4503