I manage to get it to register with broadvoice ( I see the logo on the phone) but no dial tone. It says: Phone unprovisioned on the screen. Can someone help me please!!
Did you convert the 7960 to SIP Protocol? By default the 7960 phone has SCCP protocol configured. If you have a broadvoice application the SPA 30x or 5xx series phones might be a better fit for you.
Ok, i load the sip profile and i now have a dial tone. But i can not make a call or get a call. When i called the number it went to voicemail. What am i doing wrong? Please help!!!
What dial plan did you upload into the phone, does it match what number you trying to dial?
Does the phone generate a SIP invite message to the Proxy Server and what is the reply message?
Ok Randy, am very new to this. Where do i input the dial plan? The proxy address, i have two options:
Which one do i input as the proxy address?
I would recommend reaching out to Broadvoice for a 7960 configuration example on what settings are required and support for their SIP service.