UC560 8.0.2 SP
7962G phone
This is an operator phone. They were hitting CFA instead of transfer so I removed the CFA button from the template yesterday and reset the phone.
ephone-template 19
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
softkeys remote-in-use Newcall
softkeys idle Redial Newcall Pickup
softkeys seized Endcall Redial Pickup Callback
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn
Last night they hit Night Service button I set up as Speed Dial button & again this morning to de-activate.
But within 30 seconds, the line was forwarded to night-service #. Since no CFA button, I removed via CLI. 30 seconds later, it was back to being forwarded.
I went back into template and add Cfwdall to Idle and reset the phone. It hasn't shown since.
And yes, I checked the clock on system & it was outside parameters for night service. Also, Night service didn't say active, it said calls forwarded.
Is this normal behavior?
