03-27-2013 06:57 PM - edited 03-21-2019 07:10 AM
I have NS all setup and it works perfect! Except after-hours if people are still in the office they cannot call the phones that NS is pointing to.
So our call plan works like this:
All calls ring a Blast Group of three extensions (123,124,125) during normal business hours.
After hours the NS engages for those three extensions and it forwards to the answering service.
I am sure there is something I am missing to still allow those three extensions to still dial each other internally afterhours. Or I could have done this completely wrong.
Thanks ahead of time.
Sean
03-27-2013 10:16 PM
Just have the Blast Group configured for night service diversion.
Remove the 3 extensions
03-28-2013 09:15 AM
How I usually do it:
1. Setup a floating extension that has call-forward all set to your blast group. [Point incoming calls to this extension]
2. Set call-forward night-service for the floating extension to your after hours number.
3. Either set a night-service schedule or make the appropriate phones night service phones and use a code/button.
-Dan
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