02-23-2013 11:20 AM - edited 03-21-2019 07:01 AM
Hi
I need some help with the ip communicator that i am using from out of the office.
I have set up VPN on a cisco SRP router which is connected on the UC560. i am using the cisco VPN client to connect to the VPN and then opening the IP communicator. it is connecting to the UC fine and getting an extension, it also recieves calls and can call externally however when the call connects there is no audio either direction.
so you have any idea's, i have already checked the audio network settings and it is on automatically detect and that IP is the one i get when i connect to the VPN.
I have gone into the router and enabled ALG settings in NAT. dont know if it helps but tried anyway.
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please help
Mahesh
02-25-2013 07:39 AM
In IPC, check Preferences -> Audio -> Network and see what interface it is using. I have had no-audio issues where the audio is not bound to the VPN interface.
A network drawing would also be helpful -- especially detailing how the SRP and UC500 are networked.
02-25-2013 01:48 PM
Hi Mahesh,
It seems that the default gateway is not set for the UC.
HTH,
Alex
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