No Softkeys on 7925 (on UC540) while call is connected

[Stefan Wahl]

Hi,

I have a 7925 wireless IP-Phone connected to my UC540.

I got a problem with the softkeys. In idle mode all options are visible on the phone.

When a call is connected I only see two blank softkeys,without any options.

The phone button template is the following:

ephone-template  16

url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress

softkeys remote-in-use  Newcall

softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login

softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback

softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn Acct Park

!

Any idea?

Bye Stefan

[Alexander Maroukian]

Hi Stefan,

Are you using localization pack?

Best regadrs,

Alex

[Stefan Wahl]

Hi Alex,

yes, I´m using German localization pack.

I made a test by editing the menu objects in different modes.

I added options step by step, when I e.g add mobility in idle, all options disappear in idle mode.

Which problem can cause this?

Bye Stefan

[Alexander Maroukian]

Hi Stefan,

Single Number Reach -SNR calls is only supported in US English locale - CME Admin Guide p. 1284. CCA Admin Guide also refers to it. Please take a look on this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.html#wp1011757

Best regards,

Alex

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[Ivo Biermans]

I had the exact same problem a few weeks ago. Cisco recreated the template for me apparantly they need to be in a specific order.

The below template got this working for me again.

ephone-template  3

url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress

service phone webAccess 0

softkeys remote-in-use  Newcall

softkeys hold  Join Newcall Resume Select

softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd

softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback

softkeys alerting  Callback Endcall

softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn Join Select ConfList

softkeys ringing  Answer Dnd