cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

753
Views
0
Helpful
2
Replies
blablablab
Beginner

Non ASCII characters displayed incorrectly on SPA508G screen saver

Greetings,

I have a SPA508G in firmware 7.4.9c. I have a "Station Name" with non ASCII characters in it (an "é" to be precise). The character is displayed correctly at the top right of the phone screen.

The problem is, I'm also using the "screen saver" feature of the phone, which I set to "StationTime". When the screen saver is active, the 'é' character is displayed incorrectly, i.e. it is shown as 'é'. It looks like to me that the screen saver doesn't handle UTF-8 correctly (and is instead working in ISO-8859-1), while the rest of the phone seems to handle it fine.

I've also done the same test with firmware 7.4.8a, same result.

Do other people have the same problem ? Is this a bug ? If yes, it this a known bug and do you know if a correction will be in the next firmware ?

Thank you

2 REPLIES 2
rbordner
Cisco Employee

Yvan,

Can you please open a support case on this issue?  I can have the engineers confirm the display after the screen saver fetaure is applied.

Thanks,

Randy

Well I would like to open a support case, but how do I do this ?