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jtreister
Beginner

# of Hunt groups associated with B-ACD and # Automated Attendants (AA) for UC560

This reference (from public site) states (3) AA and (10) Hunt groups

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7293/reference_guide_c07-566560.html

This (harder to find document in supportforums) references (5) AA , but it does not reference (20) Hunt Groups. We understand from speaking with Cisco Partner Presales that the current firmware supports this, but we cannot find the published reference.

https://supportforums.cisco.com/docs/DOC-9656/

2 REPLIES 2
Brian Rapier
Beginner

We are currently running 5 AA's on a 560 and have been doing so for a few months. 

I cannot help with the hunt groups as we do not use them.

The 560 seems to support a bunch of features that can only be programmed using the CLI, I wish they would match the CCA up with these as it causes all sorts of issues if you do not remember what was configured using CLI vs CCA.

For instance our outgoing CLID was configured using the CLI as CCA only supports 15 entries where the CLI supports 100, which is great until someone opens the Outgoing CLID tab in the CCA and it over writes the CLI config.

paolo bevilacqua
Hall of Fame Master

That is correct.

You can have up to 10 hunt destinations in B-ACD/AA, and 20 ephone-hunt per system

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