cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

673
Views
0
Helpful
1
Replies
Stelant
Beginner

One Way Audio SPA303

Hello Experts,

 

I am facing a strange problem on a small office with one way audio only with one specific phone.

The office has 3 stations. So it has 3 Voip Phones.  Note that the phone with the problem is brand new.

 

When a call is blind transferred to the phone one way audio happens. But when an attended transfer happens everything is fine.

 

When someone from outside the office (lets call it Phone A) calls and his call is blind transfer to Phone B and it is picked up, Phone A still hears the hold music but anything he says you can hear it on Phone B. If one talks from Phone A, the Phone B will not be able to hear anything.

 

Some key points :

1. The network has a cisco RV 180W router-> SPA9000

cisco RV 180W -> SPA303 Phones

2. The phone has the same settings as the rest ones.

3.  The firmware on the phone is 7.6.2c the same as the others.

4.  Firmware of SPA9000 is 6.1.5

5. Firewall allows RTP

6. RTP and SIP have priorities

 

I have the 2 pcap files and 2 debug files. One from a phone that is working fine( Alexander) and the other 2 from the phone with the problem (Christia)

 

unzip it to get them

 

Can you please help?

1 REPLY 1
raluani
Cisco Employee

Hello Sir,

My name is Rozana and i am an engineer from the SBSC team.

It would be best if you call our support line and open a support ticket, so we can troubleshoot your issue in detail and provide better support.

As far as i see, you are using mainly small business devices, which is good, as we can check everything.

Regards.

Create
Recognize Your Peers
Polls
How would you describe your level of technical expertise?