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Plantronics C054 with Cisco IP 303 phone

wbarnes
Beginner
Beginner

Customer has a headset Plantronics connected directly to their Cisco IP 303 phone, she has to take the phone off the hook before answering adding an unnecessary step, so, if i get her a EHS (Hook Switch) will it make this problem resolve?

 

Whats happening, is if she answers it defaults to speaker phone or outright hangs up the call on her.

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