cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1387
Views
0
Helpful
4
Replies

play Closed hours prompt without configuring AA

Hello,

I need to configure on an UC520 a prompt to play when services are closed.

On Business hours my customer doesn't want AA, want's a ACD which I've already configured.

Does anyone have a clue??

Thanks in advance

FRancisco

1 Accepted Solution

Accepted Solutions

Maybe can help.

Same logic as in here, just substituting BACD numbers for AA extensions

https://supportforums.cisco.com/docs/DOC-14697

View solution in original post

4 Replies 4

frlindse
Cisco Employee
Cisco Employee

Hi,

The only facilities that have "after hours" knowledge is CME and CUE, the B-ACD doesn't.  You could have the calls enter the system through an ephone-dn that is CFA'd tot he B-ACD, withg call-forward night-service to a second B-ACD that would handle after hours.

Thank you very much for your answer.

Is it possible to implement via CCA 3.0 ?

I don't know how to call-forword night-service to a second B-ACD.

Once more could you help me please?

Thanks in advance

FRancisco

Maybe can help.

Same logic as in here, just substituting BACD numbers for AA extensions

https://supportforums.cisco.com/docs/DOC-14697

Excellent as always Steven.

You pointed the way...

Now I fully understand previous post.

Many thanks to both of you.

I hope it can help other too.

FRancisco

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: