01-13-2011 08:26 AM - edited 03-21-2019 03:31 AM
Hello,
I need to configure on an UC520 a prompt to play when services are closed.
On Business hours my customer doesn't want AA, want's a ACD which I've already configured.
Does anyone have a clue??
Thanks in advance
FRancisco
Solved! Go to Solution.
01-14-2011 03:02 PM
Maybe can help.
Same logic as in here, just substituting BACD numbers for AA extensions
01-14-2011 09:41 AM
Hi,
The only facilities that have "after hours" knowledge is CME and CUE, the B-ACD doesn't. You could have the calls enter the system through an ephone-dn that is CFA'd tot he B-ACD, withg call-forward night-service to a second B-ACD that would handle after hours.
01-14-2011 01:49 PM
01-14-2011 03:02 PM
Maybe can help.
Same logic as in here, just substituting BACD numbers for AA extensions
01-14-2011 03:43 PM
Excellent as always Steven.
You pointed the way...
Now I fully understand previous post.
Many thanks to both of you.
I hope it can help other too.
FRancisco
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: