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PRI - Fax to Email No Longer Working

We have a customer that has had Fax-to-Email working for several years now over their PRI.

All of a sudden 90% of their inbound faxes are failing now. (senders report "line quality" errors and similar)

We opened a ticket with the carrier and they have checked and tested everything and found no issue.

Their copy/fax machine is connected to the PRI via one of the UC's FXS ports and is not having issues.

No changes have been made to the system that coincide with the start of this issue.

We are on recent firmware.

Has anyone else had issues with FTE with a PRI?

Any suggestions for troubleshooting?

Thanks.

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PRI - Fax to Email No Longer Working

Hi Daniel,

Have you tried to swap the fax machine out temporarily or hard codding the speed on the fax for a lower throughput?  This may help determine or overcome the issue you are seeing.

Thanks,

Jason Nickle