Problems in 7911G,7931G and 7970G

[yhargrov]

Hi everyone

I am recently having problems in IP phones I have in my lab 7911,7931 and 7970. They are connected to UC520 and i manage the network through CCA. The confn sofkey is missing on all the phones even though the confn feature is enabled in CCA. I am unable to figure out what the problem is. The firmware version on these phones are

CISCO IP Phone 7970G	SCCP70.8-5-3S
CISCO IP Phone 7931G	SCCP31.8.5-3S
CISCO IP Phone 7911G	SCCP11.8-2-2SR2S

Please let me know if you have any suggestions

Thank You

[johschaf]

Hello,

How are the ephone-dns configured? Do you have a custom ephone template assigned to the phones?

Thanks,

-john

[yhargrov]

No, we dont have custom ephone templates on the phones.

Thanks