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Beginner

Problems uploading new prompt in AutoAttendant UC520

Hi,

I have a problem uploading a new recording promt

THe elements are

  • UC520
  • CCA 1.9
  • 300M available in flash
  • Windows 7
  • The wav file is about 20 sec and 170K
  • The link is excelent (remote configruation with a great BW)

I am configuring the AA from the CCA remotely, it permits recording and saving the file . wav, but when I click "Appy", it shows a message error telling me that there is a FTP server error, (image attached), bur there is no other TFP server up in the laptop

I have tried:

  • Rebboting the laptop in Windows 7, and having just the CCA open
  • Reloading the router
  • Reloading the software
  • In a laptop with Windows Vista
  • Upgrading CCA version to 2.1
  • Changing the selection in AA from the day and night schedule (complex) to the one schedule (simple)
  • I have checked "windows services started" in botht laptops
  • Upload the wav file to the router, but I couldn't find the other wav files for the AA, this is my dir

#dir all  
Directory of archive:/

No files in directory

No space information available
Directory of system:/

  233  drwx           0                    <no date>  cme
    2  -r--           0                    <no date>  default-running-config
  240  dr-x           0                    <no date>  fpm
    3  drwx           0                    <no date>  its
  100  dr-x           0                    <no date>  memory

    1  -rw-       32680                    <no date>  running-config
   99  dr-x           0                    <no date>  vfiles

No space information available
Directory of tmpsys:/

    6  drw-           0                    <no date>  eem_lib_system
    5  drw-           0                    <no date>  eem_lib_user
   16  -rw-           0                    <no date>  eem_pnt_0
   18  -rw-           0                    <no date>  eem_pnt_1
   36  -rw-           0                    <no date>  eem_pnt_10
   38  -rw-           0                    <no date>  eem_pnt_11
   40  -rw-           0                    <no date>  eem_pnt_12
   42  -rw-           0                    <no date>  eem_pnt_13
   44  -rw-           0                    <no date>  eem_pnt_14
   46  -rw-           0                    <no date>  eem_pnt_15
   20  -rw-           0                    <no date>  eem_pnt_2
   22  -rw-           0                    <no date>  eem_pnt_3
   24  -rw-           0                    <no date>  eem_pnt_4
   26  -rw-           0                    <no date>  eem_pnt_5
   28  -rw-           0                    <no date>  eem_pnt_6
   30  -rw-           0                    <no date>  eem_pnt_7
   32  -rw-           0                    <no date>  eem_pnt_8
   34  -rw-           0                    <no date>  eem_pnt_9
    4  drw-           0                    <no date>  eem_policy
    8  drw-           0                    <no date>  eem_pub
   15  -rw-           0                    <no date>  eem_rpc_0
   17  -rw-           0                    <no date>  eem_rpc_1
   35  -rw-           0                    <no date>  eem_rpc_10
   37  -rw-           0                    <no date>  eem_rpc_11
   39  -rw-           0                    <no date>  eem_rpc_12
   41  -rw-           0                    <no date>  eem_rpc_13
   43  -rw-           0                    <no date>  eem_rpc_14
   45  -rw-           0                    <no date>  eem_rpc_15
   19  -rw-           0                    <no date>  eem_rpc_2
   21  -rw-           0                    <no date>  eem_rpc_3
   23  -rw-           0                    <no date>  eem_rpc_4
   25  -rw-           0                    <no date>  eem_rpc_5
   27  -rw-           0                    <no date>  eem_rpc_6
   29  -rw-           0                    <no date>  eem_rpc_7
   31  -rw-           0                    <no date>  eem_rpc_8
   33  -rw-           0                    <no date>  eem_rpc_9
    7  drw-           0                    <no date>  eem_temp
    1  dr-x           0                    <no date>  lib

No space information available
Directory of nvram:/

  235  -rw-       14669                    <no date>  startup-config
  236  ----        5330                    <no date>  private-config
  237  -rw-       14669                    <no date>  underlying-config
    1  ----          83                    <no date>  persistent-data
    2  -rw-           0                    <no date>  ifIndex-table
    3  -rw-         577                    <no date>  IOS-Self-Sig#1.cer
    4  -rw-         577                    <no date>  IOS-Self-Sig#2.cer
    5  -rw-         586                    <no date>  IOS-Self-Sig#3.cer
    6  -rw-         660                    <no date>  vlan.dat
    7  -rw-         107                    <no date>  cca.xml
    8  -rw-         590                    <no date>  IOS-Self-Sig#4.cer
    9  -rw-         590                    <no date>  IOS-Self-Sig#5.cer
   10  -rw-         590                    <no date>  IOS-Self-Sig#6.cer
   11  -rw-         590                    <no date>  IOS-Self-Sig#7.cer
   12  -rw-         598                    <no date>  IOS-Self-Sig#8.cer

262144 bytes total (229805 bytes free)
Directory of flash:/

    1  -rw-         660  May 23 2010 20:38:10 -05:00  vlan.dat
    2  -rw-    28064456  May 22 2010 18:07:12 -05:00  uc500-advipservicesk9-mz.124-20.T2
    3  drw-           0  May 22 2010 18:07:38 -05:00  phones
  109  drw-           0  May 22 2010 18:18:12 -05:00  Desktops
  128  drw-           0  May 22 2010 18:18:32 -05:00  autoattendant
  133  drw-           0  May 22 2010 18:18:36 -05:00  bacdprompts
  142  drw-           0  May 22 2010 18:18:50 -05:00  cca
  146  drw-           0  May 22 2010 18:18:52 -05:00  gui
  168  -rw-      496521  May 22 2010 18:19:24 -05:00  music-on-hold.au
  169  -rw-      496521  May 22 2010 18:19:26 -05:00  music-on-hold_10db.au
  170  -rw-      496521  May 22 2010 18:19:30 -05:00  music-on-hold_3db.au
  171  -rw-      496521  May 22 2010 18:19:34 -05:00  music-on-hold_6db.au
  172  drw-           0  May 22 2010 18:19:34 -05:00  ringtones
  206  drw-           0  May 22 2010 18:20:08 -05:00  sn
  209  -rw-       20919  May 22 2010 18:31:28 -05:00  UC520-8U-4FXO-K9-factory-7.0.2.cfg
  210  -rw-      339307  May 27 2010 15:18:16 -05:00  CP7905080002SCCP060817A.sbin
  211  -rw-      338891  May 27 2010 15:18:34 -05:00  CP7905080002SCCP060817A.zup

512073728 bytes total (387833856 bytes free)

And always have the same error

May be I am obviating something and I can't see the error

Help pls! I need to record this urgently, and may someone knows where are the wav files from the AA

3 REPLIES 3
Highlighted
Beginner

Re: Problems uploading new prompt in AutoAttendant UC520

Something quick you can try: browse into CUE (10.1.10.1 by default) and navigate to AA>prompts and try to upload it from there instead of CCA.

Highlighted
Beginner

Re: Problems uploading new prompt in AutoAttendant UC520

Hi,

I'm going to agree with the previous poster. The web gui has always worked for me. Anyhow you should upgrade to the latest CCA version since this is a bug related to CCA bug which I reported in october which makes it impossible to upload prompts using CCA (Bug ID: CSCtc70375)

Also there might be a problem when using Windows 7/Vista. I've encountered a couple of interesting malfunctions when using these OS's with CCA. So I'm stuck with XP on my CCA/UC computer.

Best regards

Markus

Highlighted
Beginner

Maybe is very too late, but i

Maybe is very too late, but i think I can help someone. I have the same problem and only change a line in cli 

ip tftp source-interface Vlan1

where Vlan1 is my data vlan instead voice vlan. After that CCA could transfer the prompt.

 

Regards!