Problems uploading new prompt in AutoAttendant UC520
I have a problem uploading a new recording promt
THe elements are
300M available in flash
The wav file is about 20 sec and 170K
The link is excelent (remote configruation with a great BW)
I am configuring the AA from the CCA remotely, it permits recording and saving the file . wav, but when I click "Appy", it shows a message error telling me that there is a FTP server error, (image attached), bur there is no other TFP server up in the laptop
I have tried:
Rebboting the laptop in Windows 7, and having just the CCA open
Reloading the router
Reloading the software
In a laptop with Windows Vista
Upgrading CCA version to 2.1
Changing the selection in AA from the day and night schedule (complex) to the one schedule (simple)
I have checked "windows services started" in botht laptops
Upload the wav file to the router, but I couldn't find the other wav files for the AA, this is my dir
#dir all Directory of archive:/
No files in directory
No space information available Directory of system:/
I'm going to agree with the previous poster. The web gui has always worked for me. Anyhow you should upgrade to the latest CCA version since this is a bug related to CCA bug which I reported in october which makes it impossible to upload prompts using CCA (Bug ID: CSCtc70375)
Also there might be a problem when using Windows 7/Vista. I've encountered a couple of interesting malfunctions when using these OS's with CCA. So I'm stuck with XP on my CCA/UC computer.
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