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Redial of missed calls question?

cerwin0926
Beginner
Beginner

Client has UC320 with 525G2 and 508G phones, and SIP trunks.

They dial 9 to get outside line.

When they go to their directory and try to just press the call button in throws error tone, if they do edit dial remove area code then add 9 it works.

Is this the only way and will be fixed in newer release?

Also if they press 9, 1-area code, 7 digit number the screen only shows all but the last 3 numbers.

Is this how it is now and will be fixed in future release?

5 REPLIES 5

Christopher Edgeworth
Frequent Contributor
Frequent Contributor

Hi Chad,

A couple of questions to help understand the scenario better:

What version of firmware are you running?

What Region are you using?   How many digits are used for local dialing on the SIP trunk?

Do you have any region packs installed?

Thanks,

Chris

Firmware 2.2.2 GA

Region: USA

Local dialing:7 digit

Area code: 512

Region packs installed: none

So when a local call comes in from an address that you would normally dial a 7 digit address, the caller ID delivered contains the full 10 digit address?

Correct, incoming shows 10 if they dial outgoing long distance the display will only show 7 and cut off the last 3.

Christopher Edgeworth
Frequent Contributor
Frequent Contributor

Hi Chad,

There are a number of different directories on the system.   If the users are using the DIR -> Corporate Directory -> External directory, when provisioning the external address you will need to prepend the 9  (and a 1 if a long distance call) to the address.

Engineering is working to enhance the missed/recieved call directory call return behavior.  As you can see there is complexity to the logic when the provider delivers a 10 digit caller ID for what is normally a 7 digit local address.

For the outbound calling number display, that is not as expected.  Can you please enable SIP trunk logs (Status -> Support Tools -> Enable logs   and check the box next to your SIP trunk?  Then make a test call.  The message we are interested is the INVITE.

Chris

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