Yes it is possible to get automatic refresh and also the popup notiifcation for the new voice messages. It does require some setup on CUE:
· Voice View Express (VVE) must be enabled and configured.
· CUE must be in online mode.
· A “Personal” type of voice mailbox must be created and enabled.
· SIP MWI notification must be enabled:
Go to the CUE GUI and select Voicemail > Message Waiting Indicators > Settings. Make sure the settings “Subscribe – Notify” and “Include envelope information in the notifications” are checked.
Please also see Application Note on VisualVoice at
And links to additional information on Smart CallConnector Advanced Client at
I made the changes described but I am still experiencing the same problem. Is there anything on the server side that needs to be done to accommodate this?
Can you check to see if you have active subscriptions. You should have active subscriptions for all CallConnector Users configured on the SCC Server that have a voicemail box specified.
SIP MWI Notification Mechanism
|Subscribe - Notify|
|Currently active subscriptions: 4|
|Include envelope information in the notifications.|
|Failures in last 5 tries: 5|
|MWI On Number:|
|MWI Off Number:|
Please, also check that you have to see that you have the voice message notifications enabled as shown below
You can also check under Subscriber Notiifcation Management to verify that notification has not been disabled for specific users
Another question is - are you able to change your presence status and do you see presence updates from other folks? If these still do not work, please send us the PresenceServer logs from the CallConnnctor Server.
I checked back onto the server and noticed the presence service had stopped. After starting that back up the voicemail messages started showing up automatically in SCC client.
Is it safe to leave the out calling function for MWI in place for user's that wont be using SCC?
Yes -- you should leave the call out options enabled so that the message waiting light will turn on and off on the phone.