Second incoming call mutes conversation

[ctumblison]

Have a UC540 with SPA525g2 telephones.  Phones, UC, and CCA are all of the latest and greatest version.  All incoming calls ring a blast group.  We have turned of call waiting tone.

If I am on my phone and a second call comes in it mutes the audio of the first call I am on so I can not hear anything the caller is saying.  It continues to do this until someone else in the group answers that call.  Any ideas on what is causing this?

[David Trad]

Hi Cass,

Is this a full mute or is this an intermittent mute? I.E it mutes the conversation in replacement of a beep??

It almost sounds like that the beeps have been removed but the system is compensating it with a temporary muting of the conversation, I do not believe that this is the intended behavior if this is the case.

Cheers,


David Trad.