I am trying to get Smart CallConnector Toolbar to load on Windows7(x64) and IE9 and am not having any success (two different PC's). I am able to load the toolbar on XP IE8 without any issues. The CallConnector is loading on the Windows7 PC's because I can click on the icon and make a call. I am only having issues with the toolbars. I did notice that the reg.bat files in the smart callconnector directory were directed to the 32bit files and not the 64bit files. I fixed the bat files and re-registered the dll's but no luck. Any suggestions would be appreciated. I am sorry if this has been asked before, but I was unable to locate it.
I am no expert on the topic...but my guess is that your IE9 is a 64bit program, and the DLLs required for the toolbar are 32bit as you said. 32bit DLLs cannot be loaded into a 64bit process. Is there a way to run IE9 in 32bit?
The DLL's look to be 64bit. The file name is toolbarIEx64.dll. It was the .bat file that referenced the 32bit file names. I still think it has something to do with IE9.
I found out that Smart CallConnector Toolbar is not supported with IE9 at this time. It is supported with IE 6, 7 and 8. I am having issues with Outlook 2007 also, and Cisco is taking a look at it. Do you have Outlook 2007 working?
I noticed that the toolbar integration worked in IE9 if I explicitly started it in 64 bit mode but did not work in IE9 32 bit mode (default).
I also have the issue where the toolbar integration does not work on 32 bit Outlook running on 64 bit Windows 7. I started a new thread that is more explicit on the issue that needs to be addressed.
I have a similar situation...
Windows 7 64-bit outlook 2010 32-bit
Toolbar installs ok but the addin does not enable in outlook. The popup is connecting to the phone just fine.